Standard Bank Home Insurance nothing short of being a CIRCUS !!

Standard Bank Home insurance more like a CIRCUS than a business with ZERO customer service and a clear lack of willingness to retain customers but rather the URGE to chase them away ….YES CHASING CUSTOMERS AWAY !!!!. I queried an increase of my instalment with no prior notification where I wanted feedback as to why this occurred to which I wanted a reply from them within 7 days of comms sent. After the email was sent to them I received a auto reply saying that I will get a response within 2 days which as to no surprise I DID NOT but instead I received an email from the home insurance department on the 7 day mark to which they copied the cancellation department in saying “ please see below “ no where in my email to them did I say I want to cancel my policy !!! All I wanted was feedback on the increased premium amount with no prior notification. This to me looks like a clear “ I DON’T care about you Mr Customer, you can take your business elsewhere and stuff you thank you very much “ !!!!

Standard Bank YOU LOSING CUSTOMERS !!!! Sort your house out before it’s to late !!!!