Standard bank Home insurance - NO PEACE OF MIND when you most need it.

Never have I had a worst experience in terms of service. Both the service and product leave a lot to be desired.

Firstly it took 3 weeks for a "consultant" to get back to us After various emails and hours listening to music waiting for the call centre. Then being promised a call, and then being sent messages that the consultant tried to call - I never received any call.

Eventually got to speak to "consultant" who sent a contractor to assertain the damage at our holiday home. He felt that the water damage had been due to a window being left open and during the high winds and storms, How the window was left open I have no idea, either by mistake of the cleaning lady or myself when I left the house in March/April. It was most certainly not left open on purpose. It was an accident and that's why we have insurance.

I got a call from the "consultant" who rudely and offhandedly told me the claim had been turned down and that if I had a problem with the outcome I could complain, but I must wait for the written confirmation. Almost a week later and yup you guessed it, NO WRITTEN COMMUNICATION.

However, I did get an email requesting feedback about service which I rated 1/10 and still no communication.

Question is why pay insurance if when you need it they do their utmost not to pay out? The "peace of mind" is non existent and the insinuation is that the customer is dishonest!

Seems to me that Standard Bank home loans insistence that "Home building insurance" is a must and that Standard Bank Insurance is the preferred supplier is nothing other than ******ionation.