Standard Bank Home Insurance - Highly disappointed & Frastrated

Standard Bank Home Insurance Customer Care has disappointed me to my core!!! I have been trying from the 2nd of June... (almost 8 weeks ago) to get assistance regarding a claim I submitted online for damage to my property from the disastrous rain. So, hear I sit, no call, no e-mail no sms, no whattsapp, no tweet... sweet absolute buggar all to at least let me know what is happening. Assessor came through yes, did an assessment and now 6 weeks later, I still wait for a response. How, please tell me how, with all the technology we have going on is Standard Banks Customer Service so pathetic. I have called, gotten, cut off, been told they would call me back, I have e-mailed at least on 4 occasions.... but no surprise, they promise to get back & DO NOT!!! I am seriously at my wits end with them. I have been a LOYAL customer for the past 11 years, had 1 claim under 3k in these entire 11 years & here I am today battling to even get a response. It must be nice to be Standard Bank... take, take, take & dont give a damn about customers, customer service or plain down decency to return calls, e-mails etc. I am considering actually moving to a different insurer now as this service just does not suit me at all. STANDARD BANK, GET YOUR HOUSE IN ORDER!!! Paying customers, loyal customers, honest customers are the ones you need to ensure remain faithful to your brand, but let me tell you, you guys are failing. #LORDPLEASEHELPMETOWINTHELOTTO