Standard Bank home insurance

Standard Bank home insurance! My family is a victim of the the tornado that hit the Sandfields area in tongaat. This incident happened on the 3rd of June 2024, I have put in a claim on the 4th of June 2024, next week would be exactly two months since in the incident took place, as well as two months since the claim has been made. To date, all we are told is that management is busy with the claim, and we will get feedback once they do. This is the second national disaster we’ve been hit with (in 2022 our home was flooded) and their service has gotten worse. I do not see why we should be begging for a service that we pay for. How can management not have a timeline as to when this claim will be completed ? If management takes this long with a claim, maybe there’s something wrong with the management team ! It really is fascinating how other insurance companies are already on the ball, we know of homes that have been worked on from the beginning on July and are nearly completed.