Standard Bank Home Insurance doesn't work in Emergency Home Assistance.

Under Home Assistance they speak about Entertainment and so much more. My Signal on the DSTV Decoder has been damaged due to the Rain in Cape Town. The Entertainment Emergency Services they offer on the Phone and they cannot give me details what a ****. Spoke to Khensani and Siiphiwe of Standard Bank Insurance Emergence Assist After Hours. I am so disgusted this is the 3nd Claim in 5 Years of which 3 I had to kick and scream to get Emergency Services, Why have I got Insurance?