STANDARD BANK HOME INSURANCE CLAIMS DEPARTMENT

Our Geyser broke on Wednesday 2 March. We logged a call on Wednesday to the claims department. They said they will send a plumber. The plumber arrived and said they cant tough this because it is under warranty. The factory warranty plumbers arrived and said that installation of previous plumbers is not to standard . Which was done by Standard bank Home insurance in 2010. We contacted Standard bank home insurance a gain 4 times today and all said they understand but nobody is doing anything. On Friday night phone Standard bank home insurance again ref number of call 36982. To here that claims department is closed till Monday so we still did not have water or power. We paid for electrician and plumber to get ourselves live able with basic needs. During conversations the hole day with claims department they said they will keep us informed but nobody came back to us. THIS IS VERY BAD SERVICE AND .