Standard Bank home Insurance / Basic Blue Plumbing & Electrical

My electricity switched off last week Friday, after calling my insurance (Standard Bank) they put me in contact with there service provider ( Basic Blue Plumbing & Electrical) and until then everything went quite smoothly. But then Basic Blue firstly didn’t want to come through but then after speaking to Standard Bank again they were finally convinced to come through. Maybe this should have been the first sign that “Basic Blue Plumbing & Electrical” was just going to be a problem. After they eventually came to my house I was told that the fault with my electricity was not something that I could claim from insurance. After explaining what the problem was to me, I do actually understand that I can’t claim and I’m fine with accepting this. The lady at Standard Bank Insurance then told me that the insurance would cover the call out and quotation fee and that I can still have the repairs done by there service provider “Basic Blue Plumbing & Electrical “ which I was quite happy with. On Monday however I had to phone “Big Blue “ to find out why I still don’t have a quote. The guy on the phone told me that they don’t have my e-mail address. I’m not sure why they could not call me and ask for my address but never the less I then sent them my email address via WhatsApp. This afternoon I had to phone “Big Blue” again as I still haven’t heard anything just to be told very rudely that it is not there problem that they still don’t have my mail address and that’s why they haven’t sent me the quote. I then asked him to give me the quote verbally. Now he tells me that they don’t have a quote yet as the one supplier that they called does not have stock and that maybe I should try finding the wire for myself. Why is the story now changing. Tomorrow my power will have been off for the 6th day. I have a temporary bare wire (that the municipality helped me with)hanging over my wall and through my door to my house which now can’t even close never mind lock. I don’t even have a quote yet and really don’t understand how a company like Standard Bank can be suggesting that there clients use such rude and *********** service providers.