Standard Bank Home Insurance are bad insurance providers! They will reject your claim without even flinching

What an awful experience, from beginning to end.

We had a break in, on 22November 2022. We followed all the procedures that Standard Bank placed. We reported it and started the process of claiming, the very same day the incident occurred even.

The next days a few suppliers called and came to assess: 1. DSS projects KZN 2. MM plumbing and maintenance 3. Moya Mzansi construction 4. Westdyk Electrical

The first supplier, came and installed the gate the following day (DSS projects KZN.)

On 24 January 2023 an assessor by the name of Themba came in and did his assessment and he asked for documentation to be sent to him (3x municipality bills, including that current month and an A1 report from the police) all those documents were sent on 25/01/2023 (this is now 2 months after our claim.)

We had then started calling everyday for an update. I had to purchase R50 airtime everyday up until today (excluding weekends) as I am still awaiting my issue to be resolved properly.

On the 31 January 2023, Themba request more municipality bills of which we sent the very same day.

We continued to make the phones and I had agents promising me to call me back and not even one person called back or even emailed! Not even one person !

On the 20 February I called in at the call centre and I get told that our claim had been rejected. The reason : it stated that as per our municipality bill, it shows no usage from October 2022 - November 2022.

We have had a dispute with EThewini Municipality from months before the burglary happened. I had escalated the matter to EThekwini Municipality on 18 October 2022 via email ( I sent this communication to Themba, Karabo and Florah and they are completely ignoring me)

The matter is still on going with EThekwini Municipality, I have sent Themba, Karabo and Florah emails with proof that this is matter with EThekwini and we are currently still dealing with it and he chose to reject our claim based on a municipality bill that’s already in dispute.

He did not bother to communicate with me all to inform me. I had to call in and find out.

1. I have spent R1050 in airtime, making calls to get updates about our claim or to get Themba, Karabo and Florah to respond me. I called for exactly 21days. 2. I have waited 3 months just to hear that our claim is rejected but that could’ve been avoided, if he actually communicated. 3 months ! 3! 3. I lost out on income, as tenants can not move in due to the fact that the house is currently inhabitable. 4. The person who is looking after the house is living in devastating conditions.

Disappointment won’t even suffice my feelings. I definitely will not recommend not even an ant to take any offerings from this company. They have no regard whatsoever , all they wanna do is just reject.

Answer your damn emails !!! Get back to customers !!!