STANDARD BANK HOME INSURANCE

We lodged a claim with Standard Bank Building insurance on the 18/03/2022. We were sent forward and back to get feedback on our claim for the last 3months. Lat week Nonzwaki called and asked for all invoice for expenses we occurred to fix our swimming pool pump - it was sent the same day. On the 09/06/2022 she called and asked me to sign an acknowledgment of loss and then we will be refunded for some of our expenses. I was told to send the signed document back and payment will happen in 1-2 days. I resend the documents to: Nonzwaki, Rebecca Mhlongo, Tebogo Dlepu and the claims department and no feedback or refund. I called the *** number every day from the 13/06/2022 and had an average of 50-60 minutes waiting to be helped and NOBODY answers the phone. It seems nobody works at this department except the division making sure the debitorder is collected every month for the past 18years. Claim nr 22/130181