Standard bank home insurance

Good day Exactly 2 months ago I called standard bank insurance to inquire about my home owners insurance to find out if I'm covered if anything should happen will by bond be paid off the staff was so in educated on the product and I was told a insurance specialist would give me a call back to date not one word from standard bank insurance nothing I'm disgusted with the level of service I've recived as a long time customer will it be at all possible for me to get a call before I decide to Change companies cell no is *** Regards I Chetty