Standard Bank Home Content Insurance

I cant understand why they still in business, twice I have logged a claim and nothing came out. I was locked out of my house on a Saturday few year back and called to find out if they can send a locksmith, I was told that policy doesn't exist. Following Monday I called to check why, I was told that Standard bank house assist only assist during office hours, I mean really now. What the point of emergency when its only gonna be during office hours. Second time, microwave didn't work I logged a claim a week later I am still waiting. I fixed it myself, this is really not worth paying, don't waste your money. I actually been paying Standard bank insurance for year and never got any service worth the money I paid.