STANDARD BANK HOC CLAIMS MADE UP CLAIMS TO NOT PAY CLAIMS

Logged a complaint with Standard Bank inusurance on 22nd December that my stove gave in. An assessor appointed by them came out on the 29th of December. I then had to call them again on the 3rd to find out what is happening. Another assessor was sent out.

By the 8th of January when I still had no update from Standard Bank I was told that it was given to their internal assessor.

Today, 11th January I call them again and spoke to Joyce at the call centre who advised that my claim was rejected as the stove was damaged due to load shedding/power outages and it is not covered.

1stly - I have not received any communication from Standard Bank regarding this refusal to pay.

2nd - we do not get loadshedding in my area so I have no idea how this assessment was made.

Joyce advised that I could not speak to Thulisile who was my appointed consultant and that none of the supervisors/mangers were available to take my call