Standard bank hasn't a clue

<p>After going onto hippo to get a quote for household insurance I was pestered by their sales team. In a day I received upward of 16 calls? How in the world that's acceptable I don't know. The sales rep was relentless (not always a good thing) after finally signing up with them I was told my account will be debited the next day - which it wasn't. I called in on Thursday of last week to confirm what had happened and I was told that I shouldn't worry the payment went through and I am insured. This morning I wake up to an email saying I hadn't paid my premium (should have debited, yes there is money in the account) and my insurance is now cancelled. So who actually knows what's going on at standard bank, could that person call me to sort this mess out. </p>