Standard Bank Going No Where

Yet again<br> <br> When you request what is required to get something done at standard bank, never expect it to be a one time affair, let alone be quick. I requested the required information to have my household insurance canceled and was informed all that was needed was \Please send bond account number and ID number. Kindly send through copy of new insurance that will be taken.\". This i sent through on the following day(9th Feb). I now get an email, as usual a couple of days to go till payment is required, that this is not what is needed and is not accepted according to standard bank insurance cancellation policies.If this is not what is needed then why say that in the first ****** place. I will now have to pay for insurance again that is not needed for another month.<br> <br> Standalone Bank.....Get your ****** act together....sort your **** out....when i have submitted what is requested originally, do what i am asking. or get back to me quicker. "