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Tabea M

1 reviews | Active since Oct 2021

14 Oct 2021, 11:11

Standard Bank Funeral - ****!!!!!!!!!!!!!!

I logded a funeral claim & submitted all documents on the 7th October. I called in the 11th October to follow up on my payment and was promised that the money will be paid on Tuesday. It's now a full week and have received no communication from the bank. I have called many times using my money but my calls remain unanswered. I have had to hold for over an hour just to get assistance from Standard Bank but to this day I can't even get through to a mere consultant. I'm baffled at the lack of consideration, a loved one has died for goodness sake and we need the money to assist with their burial. I have sent several emails and a complaint via their website but no response whatsoever. I don't know what else to do. I am disappointed and defeated to the core.

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Tabea M's update15 Oct 2021, 10:48
Reviewer Update
My Hellopeter User name is Tabea M. I don't have my policy number and have always used my identity number. As for the claim number I am still waiting for it since las week Thursday. I finally got through to a consultant after holding for over and hour only to be told that my claim is not yet assed because Standard Bank has been severely impacted by the pandemic. Like really?????? I have also been affected by the pandemic but have been paying my monthly contributions regardless! Please get your house in order and stick to your end of the bargain, you promised to pay all claims within 48 hours and you are currently in breach of contract. I have been a policy holder and a customer for over 30 years and this kind of behaviour is sickening. Get your act together, you are dealing with people who are already dealing with the loss of a loved one for goodness sake!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!