Standard Bank Funeral policy so pathetic, am so disappointed 😞

I opened a flexi funeral policy in 2022 at Brooklyn branch and have been paying for it every month without fail. Recently I walked in at Gezina branch to add my newly born baby and I was told that they can't pick up my details in their system. The consultant gave me a number to call and I did that, was told that I need to go back to my nearest Standard Bank branch so that they can log my details manual, still they can't pick up my details. The consultant tried calling the standard bank insurance number but it went unanswered for hours. I am so disappointed in you standard bank insurance team. Please revert bank and sort your messy out.