Standard Bank Funeral policy.

We have a Funeral plan with Standard Bank insurance brokers and when my wife's mother passed away on the 27th of September we submitted the claim via the recommended channel on the 22nd of September. Until today (30th September) after various e- mails to team leaders and phone calls to their dispute resolution centre nobody has bothered to contact us. The funeral has passed and we had to lay out the money ourselves because we could not get any assistance from them. They hide behind their call centre's and you never get through to the same person so there are no consequences if they don't get back to you. During a difficult time like this, the last thing you want to worry about is complaining aimlessly for some assistance.