Standard bank funeral plan

Standard bank funeral policy Its a ****, Please do not use this service. The service is pathetic, 48hours pay back line its lie or must be re-phrased to 48days turn around time. I am urging everyone not to use this service. Rather use other reputable company. Ive spent more than one hour on the line waiting for an agent. After using their whats up platform to submit documents , no response. Ive logged the claim on the 25 of August and went to to the branch to manually submit all necessary documents. And we were never contacted. I was only only contacted after 3weeks by compliant department and who later offered me R500 for their poor service, I refused to accept it. I went through hell to burie my father. The Worst service i have ever received in my life. I will never deal with standard bank in my life again after this experiment. I am disappointed and disgusted with the level of service.