Standard bank funeral insurance keeps placing debit order skips

I taken funeral policy with standard bank, first time my debit order did not got threw due to system debit order skip which I did not instruct

I had to call standard bank insurance to debit my account, I did previously log complaint on hellopeter last month, every thing was resolved

This happened again 1 December 2023 my debit order was not debited I called standard bank insurance on 4 December 2023 spoken to consultant and the consultant checked and confirmed that system placed debit order skip again, I did not authorize a debit order skip I have funds in the account , now the consultant placed debit order to go off 4 December , an will investigate why the system keeps placing a debit order skip,

I am really tired of this now I am seriously considering to go to another service provider If this problem is not resolved

Please I want someone to assist me an check why the system keeps placing debit order skips for my policy