Standard Bank Funeral Claims Disgusting and so Frustrating

Standard Bank Insurance is unbelievably useless. You cannot rely on them when planning burial of a loved one.

My father passed away over the last weekend and a claim was submitted with all necessary docs and confirmation received on Monday 29 July 2019 with the understanding that it takes 48hours to receive the benefit.

We have since called in every 24hours to check on the progress. Every consultant spoken to indicates release of funds to be following day. Today 01 August more than 48hours later we are being told that the funds have not be released (no valid reason given just attitude) and that they will be received in no less than another 48hours.

Last consultant spoken to - Boitumelo (01 Aug 19 @ 12:50) who because she is not working on the claim she cant give appropriate feedback but that the claim will take another 48hours to be fully paid out. Such Bull!!! We are so frustrated!!!!!!

Its really saddening that after paying this policy for more than a decade this is the ******* service we get from standard bank. Funeral is on Saturday 03 Aug 19 and we are stuck with no funds to proceed with arrangements.

How the hell does it take more than 48hours to payout claim as per policy schedule?

How are we to send of our loved on with no funds to cater for arrangements?

I find this disgusting that we should be running behind STD bank to receive what is rightfully due. At a sad time like this!!!!

So disappointed and have no choice but to escalate to Ombud as no one deserves to go through such frustration after a loved has passed away.