standard bank funeral claim poor service

i have been paying my funeral plan with standard bank for years, i have recently lost my spouse on the 20th of july and then i submitted all the documents for claim, but up until today i have not received the money, the most frustrating part of it all is that i had to borrow money for the funeral to proceed and promise people that i will give them their money in 3 to 4 days and now i have to run away from people i owe money because it seems like i was lying to them i submitted all my document at boulders in midrand i'm frustrated please help, i cant be dealing with the loos of my spouse and this too it's too much.