Standard Bank Failing to Cancel Policy and Continuing to Debit My Account

I am extremely frustrated with Standard Bank Insurance.

On 20 March, I formally requested the cancellation of my Credit Life Protection via email. Despite this, I have received no response or acknowledgement from your team. To make matters worse, premiums are still being deducted from my account even after my cancellation request.

This lack of communication and failure to act on my request is unacceptable. Customers should not have to chase after a service provider to stop an unwanted policy, especially after following the correct cancellation process.

I expect the following to be addressed urgently:

Immediate cancellation of the Credit Life Protection policy

Confirmation in writing that the policy has been cancelled

A refund of any premiums deducted after 20 March

If this matter is not resolved promptly, I will have no choice but to escalate it further.

I would appreciate urgent attention to this matter.