Standard Bank #fail

My mum had house hold insurance with Standard bank and I sent an email in February to cancel because she has taken insurance with different insurer. Standard Bank sent me an email confirming that the insurance will be cancelled however she has been debited every month ever since.

I have emailed several times and my mum has tried calling to get a refund however the service is so disappointing and there has been no feedback or refund to date. I have read receipts confirming my emails are being read and ignored.

Is this how Standard Bank operates? Debiting pensioners and ignoring email requests to be contacted to find a resolution?

In the wise words of every Karen: “Shocking! and Disappointing!”

#StandardBank #StandardbankZA