Standard Bank Dont Care

Standard bank insurance is in cahoots with their assessors. Last year my geyser burst and I submitted a claim it immediately got declined then only after I questioned the reason behind why it got approved. Now again on the 7 June this year I submitted a claim for my roof that's leaking and it was declined once again. So clearly you in the business of declining every claim as I never had any joy with you at all. My roof is leaking and you have the nerve to tell me it's because I dont maintain it. So who so ever's roof leaks it's because they don't maintain it. No that is absolutely *******. The house is old so you can't expect that everything should be perfect. And you dont even have the decentcy to communicate via phone call you so pathetic you just send a email. I was told a second assossor will be sent out which never happened my wife complained on Hello Peter on the 8th and only got a reply on Hello Peter on the 12 June but no one took the initiative to call us to find out what the issue is all about. Which means they dont care at all. I had to keep asking what is happening and the only answer I get is the matter will be resolved and we will send out a different assossor. Which never happened not that I'm supprised because you don't show any interest at all. And yesterday 15 June I just got a Second rejection. How is that even possible if no one dealt with the issue and the matter wasn't escalated or dealt with at all. I am fuming because this is not customer service at all. No communication or feedback and you didn't even keep to your word by sending out a different assossor. Mind you one of your assossors told me this is what you do. You not in the business to approve claims but to reject them even though your clients pay for it and it only makes sense that is why I never get any joy from Standard Bank at all everytime I submit a claim. Do you think people claim for the fun of it no we claim because there is a need for it. And the way you conduct business is very unprofessional and dissatisfying. No due diligents was done to get the matter resolved which only means one thing you don't care at all right because I'm just one client from the million clients you have so I dont matter right. I want my roof fixed that is all I want.