Standard Bank does not take it's Customers seriously

I received this sms on the 3rd of March 2021 for my credit life claim (Your credit life claim CHL21/004499L has been received and registered for queries contact Standard Bank Insurance Brokers (FSP ***911) it is now the 28th of April and it still has not been resolved.

I have been calling and calling since they don't even bother to to send update messages. Last week Monday i was told it is waiting for Supervisor's Authorization, i called again today same story. It's almost 2 months since i submitted the claim. I am beyond angry.