STANDARD BANK does not care! I can't move FORWARD!

After my husband passed away on the 5.02.2021 my life was left with a huge void and financially I had a household to support with one salary and funeral expenses as well. I contacted Standard Bank Life as he had taken out life cover and his premiums were up to date at the time of his death. I am so utterly disappointed by the lack of communication received from them to date. I can count on one hand the number of times I had been contacted with regards to an update on his case. It's been 10months and I have been told that it can take up to 2 years for the claim to pay out as the underwriting is done after the person passes away. That is totally unbelievable, he took out cover thinking that if something was to happen to him that his family will be covered and he paid his premiums for the cover. Now that he has passed on I know that he would be furious to learn that his family must struggle like this to get the benefits that he was paying for. This is not treating the customer fairly and adds stress to a family that is already going through a traumatic time. During this pandemic and such uncertain times we depend on our service providers to have their clients best interest at heart but after this experience it's clear that Standard Bank Life does not operate with their customers best interest at heart. If anyone can please contact me to at least give me an update on the status of my late husbands claim and when I can expect payment, I have been patient but really need assistance now as myself and my family are becoming desperate now, please can someone help me?