Standard bank does everything to not pay out claims

I have been a client with Standard Bank Insurance, paying premium rates for 19 years. But I have found the service to be appalling. Currently my garage door has been damaged leaving me , as a single woman without any security from the street. The claim is almost 3 weeks old. The customer service representatives do not answer emails. I have called the centre numerous times but still have not received the finances required to replace the garage door. They only pay R2500 for security which covers a few days, which they have not paid yet. The policy seems to be to ignore you , maybe hoping you go away. In 2016 there was a flood in Johannesburg which caused flooding in my home. They refused to pay. Then they refused to pay burst geyser damage stating the first claim. Finally the ombudsman rules in my favour and they still ignoring the second claim. A contractor that came to my home, told me that Standard bank are the worst of all companies to pay out claims. I will definitely be moving insurance and perhaps my warning to you may save you much wasted time and money. And from now on Standard bank, I will have this conversation with you online here instead of through your call centre, so that further clients may witness and make an informed decision as to their insurance provider. I do expect a greater amount than R2500 for security due to your slow response.