Standard Bank- Disgusting “Zero” Service or Accountability

Worst experience-close to 2years now Standard Bank is charging us insurance every month that we requested to be cancelled (have another reasonable insurance)-Standard Bank is even charging us an amount based on a property worth over 1mill yet the property is not. 1.They are are I will to cancel it 2.Told me ombudsman will not help me 3.issue is being sent from one employee to another with No resolution 4.Account keeps accumulating and No one can account as to way yet bond was fully paid up 5No correspondence or lapse times when an account has not been paid over 3min this to contact the clients,instead we have been trying to get hold of Standard Bank -:only thing is a monthly fees accumulation account & a trail of references with No accountability or action being done! Disgusting service-if they even have service or any form of accountability. It’s horrific and actual Fact ******* practices *and will be going to the ombudsman!