STANDARD BANK CREDIT LIFE CLAIMS

I took a personal loan from STD BANK in February 2020. Covid19 happened and we were told that we wont get full salary (50%), same letter was forward to STD BANK for a debt break, as have insurance. Unfortunately my loan was new third month was May 2020. I received an email regarding my claim STD Bank confirming that they have pay for June and July on my behalf, but STD bank have been deducting as well from my account, they never stopped.

14 August was retrenched and i submitted all the documentation for my Credit life insurance claim as am currently unemployed, cant pay the loan right now ,nothing has been processed to date they are continuing to deduct. I called and they confirmed that they received all the required documentation to to process retrenchment claim policy.

Am not happy with such a service, i regret going back to bank with them again.