Standard Bank Credit Life

I’m extremely frustrated and disappointed with Standard Bank Credit Life department. I called them today twice which is not for the first time. I sent through application for retrenchment because my wife was laid off at work. When I spoke to the consultants I was told that I do not have a cover for what I have app**** for. They told me the only policy they could see was for the normal insurance policy for structure which is for 350,26.

I subsequently called the Standard Bank Home Loan of which I had a confirmation letter for the assurance policy that is in place. I pay R2,251,77 a month. How is it possible that Credit Life cannot see it? I was told by the Home Loan consultant to send them proof. I had the same issue at the beginning of the year that whenever I called credit life nobody seem to find my policy.

I would not recommend for anyone to take up Credit Life with Standard Bank. I am also not receiving any salary from work, we get such policies so that we can have a piece of mind not to add on stress.

Poor service indeed, I which this can be sorted out. Why make claiming such a drag?