Standard Bank Credit Life

I have been a client with Standard Bank Home loan since 2003. I took out a policy with Standard Bank credit life in 2013 for my home loan. My financial situation changed and I was struggling to afford to pay for the policy . I called Standard Bank to try to cancel the policy. I was told that it would not be possible for me to cancel my policy because it was a requirement for me to have the life cover policy.

My argument has always been it was not a prerequisite for me to have that policy, I personally called them and took up the policy. I would constantly call and send emails with the same the results.

After many years of paying for the policy only in 2022 the policy was eventually cancelled. Now my biggest issue was why was it not cancelled when I requested for it to be cancelled many years ago and they could only be cancelled in 2022. What happened to the monies I have been paying over the years.

I would like Standard Bank to pay me back the monies I have been paying for years from when I requested the policy to be cancelled plus interest.

The last email I received from their consultant was that my policy was optional, my wife and I needed to write a letter and inform them of cancelling the policy. My money can not just go down the drain, had they cancel it when I requested them to cancel it would not have been an issue, I want to refunded.