IG
Ishana G
1 reviews | Active since Sept 2013
31 May 2024, 09:00
Standard bank credit claim. Pathetic
Called on Monday to confirm if my credit life claim has been processed. Spoke to the consultant they said it was been paid for 6 months, including the month of May. Woke up today to the amount being debited off my account. The money was there for other debits running off today. I called in just after 8am today only to be told that I have to email my query and it takes up to 72 hours. This is no fault of mine and I cannot wait that long. I need the money in my account today as debits will be running off. Also honoring fees if my debits do bounce. Pathetic service as that's the only help I got. I even asked to speak to someone else and I was told to email. I do not understand how you guys do not have people to assist me the same time. This is ridiculous. Please assist asap
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Replies (5)IG
Ishana G's updateReviewer Update
31 May 2024, 09:19I would like a reply today. There's no need to further investigate. Please go back to the recording of the phone call and you will hear what was said to me. I am not prepared for you guys to give me back my money.
IG
Ishana G's update31 May 2024, 09:19
Reviewer Update
I would like a reply today. There's no need to further investigate. Please go back to the recording of the phone call and you will hear what was said to me. I am not prepared for you guys to give me back my money.
IG
Ishana G's updateReviewer Update
31 May 2024, 11:29I still haven't heard anything. It's a few hours later now. What's happening with my money?
IG
Ishana G's update31 May 2024, 11:29
Reviewer Update
I still haven't heard anything. It's a few hours later now. What's happening with my money?
IG
Ishana G's updateReviewer Update
31 May 2024, 14:59A bunch of ****s..I was told from the morning someone would be in contact with me. No one has bothered to communicate. I even had to call again. Really frustrating that I have to follow up like this for my own money. You guys had no right to debit that money. I want my money today and someone to get back to me before close of business.
IG
Ishana G's update31 May 2024, 14:59
Reviewer Update
A bunch of ****s..I was told from the morning someone would be in contact with me. No one has bothered to communicate. I even had to call again. Really frustrating that I have to follow up like this for my own money. You guys had no right to debit that money. I want my money today and someone to get back to me before close of business.
IG
Ishana G's updateReviewer Update
01 Jun 2024, 11:42Received an email late yesterday afternoon regarding my query. The email states that I have to wait min 8 days for the investigation. That's such nonsense. All my debits are bounced. Really fed up with this pathetic service.
IG
Ishana G's update01 Jun 2024, 11:42
Reviewer Update
Received an email late yesterday afternoon regarding my query. The email states that I have to wait min 8 days for the investigation. That's such nonsense. All my debits are bounced. Really fed up with this pathetic service.
IG
Ishana G's updateReviewer Update
04 Jun 2024, 11:07Standard bank doesn't know what they are doing clearly. Putting me through to different departments unnecessarily. I need transcational banking and they put me through to debt solutions to tell me to apply for credit relief when it is already approved. The team leaders and consultants don't respond. The current guy from debt solutions didn't respond to me yet. Seriously don't know who to speak to that can help instead of wasting my time with folks who can't assist
IG
Ishana G's update04 Jun 2024, 11:07
Reviewer Update
Standard bank doesn't know what they are doing clearly. Putting me through to different departments unnecessarily. I need transcational banking and they put me through to debt solutions to tell me to apply for credit relief when it is already approved. The team leaders and consultants don't respond. The current guy from debt solutions didn't respond to me yet. Seriously don't know who to speak to that can help instead of wasting my time with folks who can't assist