STANDARD BANK- COUNTRY'S BIGGEST ******!!!!

If possible, I would give no star, a minus in fact.

It started on 07/07/2020 when I phoned for a claim, due to the top part of my roof and front wall of my house collapsing at 15:45 on the day, I called at 16:11 to register a claim, due diligence, right? Then I was given a reference, 20/055248, and promised an assessor would come out to my house, yesterday morning still. 11:30 I phoned on 08/07/2020 to enquire about when the contractor would be here by my house, only to find out the job was never accepted. Then a Simunye Designs was appointed as contractors, yesterday afternoon when I phoned again at 16:12. I was given the number to call, and this morning I did. The company promised to have a person call me back, which never happened, and when I phoned back 3 hours later, I was told that they could not accept the job, as I am situated in Mpumalanga, and they in JHB. Why was I never phoned, I'll never know... I phoned Standard Bank again to ask why a JHB company would be appointed to do assessments in Mpumalanga, when the consultant stated it must have been a system error. System error my a**. Fast forward, given another contractor's name, Jabulani maintenance, and at least phoned and spoke with them to confirm they would try come out today. I was promised a call, and once again, no call, until I phoned them 2 hours later, and found out with another shock, they too cancelled, for being too far from me. I phoned Standard Bank again, placed on hold for 26 minutes, 22 seconds, where I hung up and phoned again. this time sounds promising although I am not holding my breath. STANDARD BANK IS A JOKE AND THE WORST HOC IN THE COUNTRY!!!!! STEER CLEAR!!!! And, NO, NO APOLOGY WILL FIX THIS!!!!!