Standard Bank Complaints Department didn't comp**** with their feedback as per their email

Standard Bank Complaints Department promised to respond to my review that I published here within 8 days according to ther turnaround time. They responded to me on the 14th day which is the 19th of November 2021 what a poor service. They said to their response they'll ensure that they give me feedback regarding the Assessor same day which is the 19th of November 2021. I received their email around 9:22 am on the 19th of November 2021 and till to date they have not comp**** with their response.. Standard Bank Complaints Department with Standard Bank insurance is one and the same thing their service is very poor.