STANDARD BANK CLAIMS TARNISHES THE STANDARD BANK BRAND

The night of 20/11 the gate motor PC board was struck by lightning. This was reported to The Standard Bank claims division at 09:33 on 21/11. We were informed that someone would be out to repair the motor by 14:00 - WOW! On 22/11 a technician, clearly not knowledgeable (details sent to the Complaints Dept.) was set out. Eventually, the technician pointed out the burnt PC board. The verdict: the motor needs replacement. The quote: R22 000-00 - AND was informed the insurance wouldn't pay! It is more than Standard Bank will pay! Question: Who sent out the technician who quotes for a new motor - it is ONLY the PC board that needs replacement according to our research! Up to today, even after reporting a DETAILED complaint to the SB Claims Department (they said it is the weekend now) AND reporting the matter to the Ombudsman, there is NO RESPONSE! A previous claim for a geyser took 2 weeks - do we risk our security after a burglary with grave assault on 29/09?