Standard Bank claims department lack of response

I was part of the thousands of West Rand citizens that reported a claim in the second week of January 2016. My initial 2 claims and repairs went smoothly however I have been trying to get the rest of my Standard Bank storm claim paid out for almost 2 weeks now. I have spoken to about 5 different call center agents and each of them either don't have their story straight on the latest progress of the claim or they make empty promises about getting back to me. IS THIS WHAT I PAY HOMEOWNERS INSURANCE FOR?<br> <br> Akshaar in the storms claims department is suppose to be my claim handler, I have been trying to get a hold of him for the last 2 days - when I try and speak to a manager all of them are always in a meeting. I'm disappointed with the lack of service I'm getting from Standard Bank Homeowners insurance claim unit