Standard Bank Car Insurance - Why the delay, why a dispute?

<p>Trying to explain or just imagine how emotionally exhausting this is .... Best of luck in getting things sorted out quickly! Have emails dated March 2015 as proof where I requested Standard Bank Insurrance to ensure car insured correctly as per emails. Cannot afford to be underpaid again, lesson learnt from a prevoius car accident claim. After so many emails and escalations I am still waiting for an answer. .. they are still looking for voice recording since Friday 18 Nov, despite the email proof. I cannot not except any losses with a underpaid claim again. </p> <p>Date of the accident : 09.11.2016</p> <p>Date claim Captured: 10.11.2016</p> <p>Claim Finalized on : 18.11.2016 - Dispute - There should be no dispute regarding underwriting , and payout amount, it was requested when policy was done to ensure that car insured correctly</p> <p>Sorting out a claim to a PAYING customer taking more than 2 weeks? With them knowing I don't have any other means of transport and still just looking for ways to delay the process? Why do you possibly need a voice recording when everything is BLACK ON WHITE dated March this year???</p> <p> </p>