Standard bank car insurance.. Terrible service worse insurance in the entire planet...

I recently damaged my vehicle severely hitting a port hole. The impact was so extensive that my shock broke in the car. The following morning I noticed coolant and water leaking. I went to the garage filled coolant and showed proof of payment. During this claim process everything was approved. I reported all the problems within 24 hours after the incident. I sent comprehensive pictures, police incident report and a description of the damages. I am on a comprehensive cover plan and took added extra cover for rims and the body kit of the vehicle.

Repairing of this vehicle took place at approved centre SMG Flanders drive,Durban. Even though everything seemed repaired nothing was replaced as everything was refurbished as this was shocking as I am on a comprehensive cover with added cover for rims and body kit which was damaged. As I took my car out of the dealership to return the hired car, I noticed the coolant is leaking even worse than before I reported this immediately to smg and the assessor. This happened in a space of of 15 minutes as I showed proof to the assessor Mr Collin Campbell and relevant parties.

Now my vehicle is sitting in SMG Flanders drive with a severe leak and not drivable over a broken pipe. I have complained about the refurbishment of parts after a while I accepted it. The coolant leak needs to be fixed and paid for so I can take my vehicle back. It is ridiculous that I'm taking my car back not drivable, as the coolant leaked out in 20 minutes at the dealership. Smg doesn't want to take responsibility and this problem was reported on the first day I damaged the car. No one is expert in accident, the impact was severe and said an internal assessment has to be made.

I've been calling and sending emails from yesterday with no response. I need to take this to the ombudsman and be reported all over Internet/social media on the bad service I'm receiving from standard bank insurance as this is ridiculous. I've banking with your company for over 35 years and been a loyal customer. Worse service pathetic insurance... REALLY SHOULDN'T HAVE TAKEN IT.. HAD NO PROBLEMS WITH PREVIOUS INSURER SANTAM... PLEASE STAY FAR AWAY FROM STANDARD BANK INSURANCE.....