Standard Bank Car Insurance, Sanrose Motors & Panel Beaters, Straighthrough

I have submitted a couple of complaints due to the treatment I received while trying to have my claim processed. The customer service has been very unsatisfactory considering that standard bank is a reputable company, which I believe should stick to banking. I have constantly tried to reach your offices for feedback on the progress of my claim, but all I would get was attitude from your employees when I was merely asking for turnaround times. The very sad part is that I have to wait plus 5/7 minutes and I would be using my airtime, even when my calls would drop in the middle of that 10min+ call because I ran out of airtime, no one would try to get back to me.

I logged my claim on the 28th of February and till today my car has still not been fixed. The claim was only assigned to a panel beater that was fully booked till the 31st of March and I raised this with the claim handler(Sboniso) and Straighthrogh who are the assessors. They then asked me to suggest a panel beater of my choice of which I did, but for some reason, the assessors approved me to take the car to Sanrose Motors & Panelbeaters in Midrand, which I didn't mind since Sanrose confirmed they had all the parts to start the repair process.

My concern is my car is still with the panel beater and this is the third month of my claim, I was told to collect the car this week only to be told they were given the incorrect car parts. It's sad because I have been making means to move around while still paying for the car and insurance that doesn't follow up on their clients claim . Im tired of all the excuses and empty promises, because with all the money used so far I could have fixed the car by myself and avoid all the dishonesty from Standard Bank Insurance and Sanrose.