Standard bank business poor service

I am writing to express my deep dissatisfaction with the poor service I have received in the process of opening a business account with your institution.

I submitted a complete application for a business account last week, along with all the required documentation. Despite this, there has been no progress, no meaningful feedback, and no indication of when the account will be opened. I have had to repeatedly follow up through phone calls and emails with no resolution, which is both frustrating and unprofessional.

This experience gives the impression that Standard Bank is not interested in supporting small, medium, and micro enterprises (SMMEs) in formalising their operations. The unnecessary delays and lack of accountability reflect a broader issue where institutions claim to support SMMEs but fail to deliver when it matters most.

It is concerning that tomorrow, businesses like mine may be labelled as "non-compliant" when in reality, it is institutions such as Standard Bank that are creating unnecessary hurdles and delaying progress through inefficiency and neglect. .

I look forward to your prompt response.

Thabang ***