Standard bank building insurance - Terrible service

We are in the process of trying to claim, but simply getting hold of them is a nightmare! They DO NOT respond to emails, their app does not work, and when we finally got through, we were told claims can only be made within 30 days of the incident, we have been trying to get hold of them for just under 30 days!! Thats how long.

They finally sent in an assessor who then told us to contact discovery once again and tell them to send a leak detector as he cannot assess without this, once again, no response, so we tried calling again, the waiting period on the phone is RIDICULOUSLY long, and when you finally get through the phone cuts as airtime has run out and no one even calls back.

Rather choose another insurance to save yourself the stress.