Standard Bank building insurance is the WOSRT insurance ever!

I have been with standard bank building insurance for about 8 years. My property had a break in while it was unoccupied for about 2 weeks. The claim was registered and the plumbers went out to my property to assess on 11 May 2023. Please refer to the timeline below regarding my claim.

Claim registration : 11 May 2023 Service providers assessed on the : 11 May No response First follow-up from us : 18 May @ 14:52 No response Second follow-up from us : 22 May @ 13:45 No response Third follow-up from us : 23 May @ 09:02 No response Forth follow-up from us : 24 May @ 11:35 Response from Winstonia advising that the internal assessor is appointed : 24 May @ 20:27 Follow-up from us : 30 May @ 17:30 Madoda requests for documents. 30 May @ 17:37(15 days after the claim was registered) Documents sent as per Madoda's request on the 5th of June with the pre-paid utility bill. Documents sent as per Madoda's request on the 7th of June with the municipality. (also sent to Siyanda the assessor assigned to this matter) Follow-up from us : 8 May @ 12:00 Siyanda (assessor) "Will action as soon as possible" 8 May @ 23:37 Follow-up from us : 13 May @ 05:05

It is now the 5th of July with no feedback. I am loosing income on this property.

This by far is one on the worst departments I have every dealt with in my life! Assessor : Siyanda Sibiya Consultant : Madoda Khaba Manager : Louw Winstonia

I WOULD CERTAINLY NOT RECOMMEND STANDARD BANK BUILDING INSURANCE TO ANYONE, AS THEY DO NOT KNOW ANYTHING ABOUT CUSTOMER SERVICE!