STANDARD BANK BUILDING INSURANCE

Hi i have put in a claim since April flood. I keep calling, they drop the call. I receive all contradictory information from the different parties involved, ex the Claims advisor, the Loss Adjustor, the Building Service Provider, Investigation officer, Call centre agents. This is going on since April. No one is able to respond and its very unfair to the home loan, as we are receiving no feedback whatsoever. They pop me an email to say they tried to call me but there is no miscall or call being made to my phone number. I am considering to engage an Attorney as they are very *********** and very unhelpful. No one provides assistance even though i cc multiple individuals in my emails. I have numerous paper trails. I feel like cancelling them.