Standard Bank Building Insurance

I submitted a claim on Monday 11 March 2019. I was unable to phone and speak to an agent as I held for 40 minutes and got cut off. I then logged the claim via email. I got an automated response and by 4pm someone called me and said they are at my house to inspect the damage claimed for. No prior arrangements. Furtunately I was at home.

It is now two days later and I am getting no updates as to what is happening to the claim. I tried to call again but after holding on for 20 min plus I gave up. I sent two email requests asking for feedback but there is no response.

I am claiming for a garage door that is broken, the result is I cannot close my garage which poses a security risk. Standard band just dont respond to that.