Standard Bank Building Insurance

I purchased my first property about 18 months ago my bond is registered through Standard Bank, I also app**** for Building Insurance with them. I received a call from Standard Bank in August 2023 asking to switch my Building insurance for a lower premium and access fee. I spoke to Patrick Thsengang who was so eager to sign me up for the new policy. He informed me they will cancel my existing cover and activate the new policy without any issues or hassles. We are now currently paying for 2 policies Building insurance cover (not sure how is Standard bank allowing this) I called several times for assistance sent numerous email no feedback. I have sent Patrick emails I don't get any feedback. He called me over 10 times in one day to sign us up, when you need help you can never get hold of him. Worst customer experience, I THINK WE ARE GOING TO CHANGE OUR BANK AND INSURANCE TO A NEW A SERVICE PROVIDER. I will be switching my bond and cancelling everything with Std Bank soon.

You are debiting us twice for the same cover. It so difficult to speak to a manager, can never get through to one. I also logged a new claim few days ago still waiting for assistance ......this is a joke. A BAD CUSTOMER EXPERIENCE.