Standard Bank Blues

Standard Bank Blues. I needed the Standard Bank App on my phone to be sorted out as it had stopped working. 1. I went to the Grove Branch .... and left in frustration after nearly TWO (2) HOURS failure on the part of the staff member dealing with the issue. 2. Yesterday I went to the Brooklyn Mall branch. The female staff member gave up after nearly TWO (2) HOURS... as a manager confirmed that there was a problem as regards OTP messaging. 3. This morning, I attended the Menlyn Mall Branch. I left after nearly THREE (3) HOURS it took for the issue to be sorted. SOOOOO ... it has taken Standard Bank the better part of SIX-SEVEN HOURS to resolve an APP issue!!!????????????????😱🥶😨😡 This is why I left Standard Bank and am with Capitec. The only reason I have the Standard Bank account is because, very regrettably my pension is paid into that account. It took my 10-year-old granddaughter about 3-6 minutes to download and install the Capitec App on my phone I have been to Capitec perhaps a thousand times. It has never taken more than 15 minutes to resolve issues by very customer service orientated staff members. 🙂