Standard Bank

on the 1st of November 2020 , called in with standard bank home insurance to report my leaking geyser, received my claim number as normal and was promised a plumber will come and take a look at the problem. Upon arrival of the plumber he confirmed the geyser needs to be replaced as it is damaged, Monday the whole day no one bothered to even contact me and update on the claim progress, today we on the 3rd of November still my geyser is not yet fixed , its 3 days in total now i haven't received any help from standard bank. Question i have who is gonna pay for the water bill come month end? , my premiums with them are up to date but i get nonsense service , so my people think again if you want to insure your home with standard bank. PURE DISGRACEFUL SERVICE.