STANDARD BANK APPALLING FUNERAL SERVICE

My domestic worker has taken out a few funeral plans from Standard bank. After she has tried numerous times at the branch in Langebaan for assistance. (Payout on one of the plans after her sons' death), not progressing. I went to the branch with her, whom then referred us to their funeral department. Since January 2025, I have sent no less than 4 emails with only 1 reply from them. Acknowledging receipt. According to their website and personnel they are suppose to respond within 48 hours. Her son has passed and she really needs the money. In the mean time the bank is still deducting premiums for the policy and will not stop it until the funeral department give them instruction. This is no less than appalling. If someone with access to emails, websites, smart phones etc is struggling to get answers /co-operation, how much more one without it, like a domestic worker. Pathetic service, will STRONGLY advise in NOT making use of Standard Bank.