Standard Bank and their horrible unprofessional uninterested staff!

I called to put in claim (21/044997) Sun 6th June. Steeleowrks came out the same day. They however cant carry out the repair of the palisade walls and Ive got no initiation to this step. Called at agent 10:34 and 12:14 today but they are giving me absolutely no solid updates. I was pout on hold by the 2nd gentlemen for over 10mins as he was trying to call the wall supplier. I asked him to call me back and give me service and he says his too busy with incoming calls I must wait. I ran out of airtime, the call cut. Its been 30mins after the call and no one even bothers to call. The lady I spoke to at 10:34 was also asked to get me an update BUT ALSO SEEMS TOTALLY USELESS AT THIS ORGANISATION. Ive not received any emails re my claim, only sms but I need solid proof of my claim submission, something new Business tips I need to give to such an institution. CAN I PLEASE GET SOME DECENT SERVICE FROM THE WALL REPAIR AND ALSO FROM THE CONSULTANTS?