Standard band car insurance is bad

I am quite disturbed by the service I get from the Standard bank car insurance. My car was involved in an accident on 5 June 2018 I have been thrown from pillar to post at some stage they could not account as to where my was towed to, I was informed to ask the towing service to find out where was my car which was appointed by them in the first place. There is no confidentiality, clients information is wrongly sent to other people, lack of feedback to clients. To date my claim has not been finalised and it is almost a month since the claim was submitted. On Friday, 6 July I am expected to return the car hire whether I have a car by then or not it is not their business. They do not know what they are doing and they should just focus on banking and leave insurance to those who know best. They are very unprofessional, not apologetic they just to not care about their clients. PEOPLE SHOULD JUST STAY AWAY FROM STANDARD BANK CAR INSURANCE.